Management automation is a priority for every manager in business services, customer care and back office teams today. Leaders who effectively implement work automation solutions will achieve success. However, how do we find time for strategic projects when we and our key managers are still consumed with the so-called "day-to-day"? What if we could automate team and task management?
Have you ever done a solid review of the activities you perform as a manager in terms of their value to the organization? In simple terms, they can be divided into: low-value and high-value. Low-value managerial tasks tend to be low-level, monotonous and tedious. Business services, customer care and back office managers are aware that they do not bring much value to the organization with them, but they have to be done. They often treat them as a necessary evil, consuming perceptibly too much time and energy. Managers would be happiest to shake off their burden and get on with more rewarding tasks: high-level tasks through which they can bring more value to the organization. Managerial intuition rightly tells them that such high-value activities are the crème de la crème of a manager's work. They are the means by which a manager actually leads his or her organization to accelerated growth, at a rapid pace while growing in his or her role at the same time.
In practice, unfortunately, the need to perform low-value tasks largely blocks managers from performing high-value tasks.
Activities related to coordinating work can occupy up to 60% of the working time of executives1. The scale and diverse nature of these blockages to potential growth are well illustrated by the results of a study of the activities of operational managers2. Their management activities could be directed at maximizing the organization's growth and supporting C-level managers in implementing strategic projects, meanwhile, operations managers spend well over half of their time on tedious, routine administrative activities such as:
Business services, customer care and back office leaders are therefore not left with enough time for high-level activities as a result of which they can actually give the most value to the organization, such as: team development and coaching (4%), or strategy development (9%).
Much of the managers' time - as you can see - is blocked for activities that are necessary to meet current operational goals. Therefore, is there a real possibility to unlock this time? How can this be achieved?
The transition from managerial work that gives low value to the organization to work that brings high value to the organization is made possible by thoughtful and effective management automation in the area of low-value activities.
From our experience in the Finance, BSS and Customer Service teams, we have been able to automate each of these activities, among them:
"According to Gartner's forecasts, as much as 69% of routine tasks currently performed by managers could be automated by 2024."3
The automation of management in this area is possible through the use of a tool whose operation can be presented in the following simplified manner:
As a result of using a process-based task management automation tool, our clients are seeing a 15 percent increase in employee engagement and freeing up to 30 percent of employees' and managers' time for business services, customer care, or back office teams.
The freed up extra time can be spent by employees on higher volumes of tasks, and managers are relieved of low-value activities and can focus more on tasks that give more real value to the organization.
Leaders who automate management free up specific amounts of managers' and employees' time so that their organizations get on the fast track to growth.
If you want to see how the described tool - Harmodesk - is used in practice by different types of organizations, we invite you to our gallery of case studies → Rafal Kozlowski, Vice President, CFO of Asseco tells there how, thanks to Harmodesk, they managed to ensure full transparency and trust in remote work at Asseco. → Katarzyna Fita, manager of RASP's accounting department, reveals how she managed to increase discipline, commitment and improve results. → And George Bouamrirene, Transformation Manager at Schneider Electric, talks about the groundbreaking transformation at the Procurement Center of Excellence.
If you'd like to find out how much you and your organization can gain from automating management in business services, customer care and back office teams by using the tool, we also invite you to take advantage of the specially prepared Unleashed Time Calculator.
Sources:
1 Asana Anatomy of Work Index 2022: Work About Work Hampering Organizational Agility
3 Gartner Predicts 69% of Routine Work Currently Done by Managers will Be Fully Automated by 2024
Otrzymasz od nas regularnie praktyczne inspiracje. Będziesz również na bieżąco z nowymi informacjami o webinarach, szkoleniach, raportach, artykułach oraz innych aktualnych działaniach i wydarzeniach.
.png)
.webp)
